Refund policy

Returns and refunds

Last updated: September 30, 2026

If you are not happy with a piece, you can return it within 90 days of delivery for a refund.

Change-of-mind returns

• You have 90 days from the delivery date.
• Pieces must be unworn, undamaged and returned in their original packaging.
• There is no restocking fee.
• You pay the return postage.
• All pieces can be returned, including sale and promotional items.

Damaged, faulty or incorrect items

If your piece arrives damaged or is not what you ordered, contact us within 48 hours of delivery with your order number and a photo. If you find a fault later, tell us as soon as you notice it. We will send a free replacement or give you a full refund, your choice. We pay the return postage and refund your original shipping cost.

Missing or incomplete orders

If part of your order is missing, contact us within 7 days of delivery and we will replace it or refund it at our cost.

How to start a return

Send us a message through our Contact page with your order number, the items and the reason. We will reply with the return address and the steps. Please do not send anything back before you hear from us.

Refunds

Refunds go to your original payment method, in the currency you were charged, within 7 business days of us receiving your return. Your bank can take a further 5 to 10 business days to show the refund.

Exchanges

To swap a piece for a different one, return the original and place a new order. If your piece arrived damaged or incorrect, we will replace it for free.

Orders with the pair offer

If you return one piece from an order that used the buy one, get one 50% off offer, the refund is the amount you paid for that piece after the discount.

Contact

Use the Contact page on our website. We reply within one business day, Monday to Friday.